There are various reasons why your trade might not be moving. The first most common reason is that the financial markets are closed (due to a weekend or public holiday).

Another common reason we tend to see is due to customers trading crypto with a very small lot size. For example if you buy 0.03 lots of XRP then you will only own 3% of the coin (currently valued at around $2) - due to such a small contract / trade size then it is unlikely to fluctuate much.

However please contact us by email and we can investigate further the specific issue.