If you have not received an email containing your MetaTrader 5 (MT5) account details, there are several possible reasons.

First, please check your Spam, Junk, Promotions or Other email folders, as automated account emails can occasionally be filtered by your email provider.

If you still cannot locate the email, you can access your MT5 account information directly through the Kudo Client Portal. Simply log in and navigate to My Trading Accounts, where you can view your trading account number, server information and account details.

Common reasons for not receiving your MT5 welcome email include:

- The email was filtered into a spam or junk folder.
- An incorrect email address was entered during registration.
- Your email provider delayed or blocked delivery.
- Your trading account has not yet been fully approved or created.

If you are unable to locate your MT5 account details within the Client Portal or believe there may be an issue with your account, please contact Kudo Support. Our team will verify your account and assist you in accessing your trading credentials.

To help ensure future emails are delivered successfully, consider adding Kudo's email addresses to your safe sender list.