Kudo applies a First In, First Out (FIFO) withdrawal policy as part of its Anti-Money Laundering (AML) and payment processing procedures.
Under FIFO rules, deposits made using certain payment methods may need to be refunded back to the original funding source before alternative withdrawal methods can be used.
For example, if you fund your account using a credit or debit card, Kudo may first return an amount equal to your deposits back to that card before any remaining profits or excess funds can be withdrawn using an alternative approved payment method.
FIFO procedures help:
- Protect client funds.
- Prevent fraud and unauthorised transactions.
- Comply with AML and payment provider requirements.
- Verify that funds are returned to the original source where applicable.
The exact withdrawal route may vary depending on your funding history, payment methods used and account activity. In some cases, Kudo may request additional documentation to verify ownership of the payment method before processing a withdrawal.
If you are unsure how FIFO rules apply to your account or would like assistance with a withdrawal request, please contact Kudo Support and our team will be happy to assist.