Kudo is committed to providing a high standard of service and taking all client feedback seriously. If you are dissatisfied with any aspect of our products, services or support, you have the right to submit a formal complaint for review.

To make a complaint, please contact our support team and provide as much detail as possible, including your account number, a description of the issue and any relevant supporting documentation. Once received, your complaint will be reviewed by the appropriate team in accordance with Kudo's Complaints Handling Procedure.

Kudo aims to investigate complaints fairly, transparently and without unnecessary delay. You will receive acknowledgement of your complaint and updates throughout the review process where applicable. Our goal is to resolve complaints efficiently and reach a fair outcome for all parties involved.

For full details regarding the complaint submission process, response timeframes and escalation procedures, please refer to Kudo's Complaints Policy.

If you require assistance submitting a complaint, our support team will be happy to guide you through the process.